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Get in Touch

We'd love to hear from you.

Whether you're a family exploring services, a donor, a community partner, or a job seeker — we'll get back to you within one business day.

Send us a message

We'll route your message to the right person and get back to you within one business day.

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Direct contact

Phone

(828) 757-5680

General Email

info@coiworks.org

Address

1617 College Avenue SW
Lenoir, NC 28645

Hours

Monday–Friday
8:00 AM – 4:30 PM
Department Contacts

Reach the right person directly

For Families

Intake & Enrollment

Questions about programs, eligibility, funding, or enrollment.

intake@coiworks.org
For Donors

Development & Donations

Gifts, planned giving, sponsorships, and event support.

giving@coiworks.org
For Volunteers

Volunteer Coordinator

One-on-one volunteering, workshops, events, partnerships.

volunteer@coiworks.org
For Job Seekers

Human Resources

Open positions, applications, and accommodation requests.

hr@coiworks.org
For Partners

Community Partnerships

Hosting volunteers, business partnerships, advocacy.

partners@coiworks.org
For Press

Media Inquiries

Press requests, statements, and story opportunities.

media@coiworks.org
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Visiting Us

Directions & parking

Our College Avenue campus has free on-site parking, including accessible spaces near the main entrance.

If you're visiting for a tour or intake meeting, please call ahead so we know to expect you. Our front-desk team will direct you to the appropriate office or program area.

Wheelchair accessible. All program areas are accessible. If you need additional accommodations for your visit, let us know in advance.

Quick reference

From I-40 (East)

Take exit to US-321 N toward Lenoir. Follow US-321 to College Ave SW.

From US-321 (South)

Continue into Lenoir, exit onto College Ave SW. Look for our sign.

Parking

Free on-site lot with accessible spaces near the main entrance.
Grievances

If something isn't right, we want to hear about it.

Caldwell Opportunities is committed to providing services that respect every participant's rights and dignity. If you, your family member, or your loved one has a concern or complaint about our services, we want to know — and we have a clear process to address it.

How to file a grievance

  1. Speak to staff directly. Most concerns are resolved quickly when raised with the program coordinator or staff member involved.
  2. Escalate to the Program Director. If the concern is not resolved, request a meeting with our Program Director.
  3. File a formal grievance. Submit in writing to the Executive Director. We'll acknowledge within 2 business days and respond fully within 14 days.
  4. External review. If you're not satisfied with our response, you have the right to contact your LME-MCO, NC DHHS, or CARF for independent review.

Confidentiality: Grievances are handled confidentially. Filing a grievance will never affect the quality of services your loved one receives.

Email the Executive Director Download Grievance Form (PDF)
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